Terms & Conditions

The terms, policies and conditions described below govern the use of Aisy Soffea Exclusive. Your use and/or placement of any order constitute your agreement to follow and be bound by these terms stated. We may change the Terms & Conditions, from time to time, without prior notice.

ORDERING

- Please note that items in your cart are not secured until you have submitted your order successfully and may sell out during the process.

- All payments are required to be made immediately. Orders will be canceled with or without prior notice if payment is not successfully received. Re-order can be made if the item(s) is still available.

- Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations or exchanges are allowed once payment is received.

- We reserve the right to refund the full amount to customer if we are not able to deliver the ordered item due to some reason, eg:- defect on garment and it’s the last piece.

- All prices are final and non-negotiable.

- All payment will be made in terms of Malaysian Ringgit (RM).

- We reserve the right to hold a SALE of items at anytime.

- Payment verification will be made within 1-3 working days.

- Strictly NO REFUNDS OR EXCHANGES for SALE items.

- Strictly NO REFUNDS OR EXCHANGES of items unless due to mistake on our part (eg: wrong order received and defective items).

SHIPPING

- All orders are packed for delivery by the next business day once payment is received successfully.

- In the event that the package is returned to us due to the customer’s error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer.

- Aisy Soffea Exclusive will ensure that parcels are carefully wrapped and secure before mailing it out.

- Aisy Soffea Exclusive will not be held responsible or extend any further service for any damaged or loss packages during the delivery caused by Poslaju.

- In the event that your order is damaged or lost in the mailing process, please contact us straight away at [email protected] .

- Strictly no splitting of orders – We will only deliver order to the address stated on your invoice.

- Request of delivering order to 2 addresses is not allowed.

PRE ORDER (BULK PURCHASE)

Pre-order items:

- Time frame given upon purchase is estimation only. Aisy Soffea Exclusive will not be held responsible for late arrival of pre-order items. Please understand that there might be slight delays as the customs leading to late delivery of shipment of goods.

- Upon purchase of pre order items, customers have agreed to be willing to wait for items ordered.

- Pre order items might not be available after order has been placed and payment has been made.

- We sincerely apologize in advance if in any case this circumstance occurs.

- Aisy Soffea Exclusive will ensure that refunds be made accordingly. (*within 3 working days)

- Strictly NO exchanges or refunds for pre-order items. Do note that there may be slight differences in items due to product placement or angle of photography.

- Please feel free to request clearer images from us if needed, by simply sending us an email at [email protected] .

DISCOUNT CODES

Please note that voucher codes only apply when entered into the system and will not be valid for redemption through email after the order has been placed. It is not redeemable for cash or credit.

PRODUCT INFORMATION

- The prices displayed on our website are quoted in Malaysia Ringgit (RM).

- We make an effort to display the colours of our products as accurately as possible. However, the actual colours you see depend on the resolution of your monitor screen. Hence, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

- Please do not hesitate to contact us at [email protected], we are more than happy to assist you.

- All images and contents on this website belongs to Aisy Soffea Exclusive and cannot be reproduced and use without permission.